Radio Over The Air Update From Jr34.5 To Jr34.32 JORM (08-266-23)

WARNING: This page is about the Charger GT, which is a different variant/trim than selected.

Publication date: 2023-12-20
Reference number: 08-266-23

RADIO OVER THE AIR UPDATE FROM JR34.5 TO JR34.32 JORM

TECHNICAL SERVICE BULLETIN

Reference Number(s): 08-266-23, Date of Issue: December 20, 2023

CHRYSLER:	2018 - 2019 (LA) Dodge Challenger, (LD) Dodge Charger, (LX) Chrysler 300, (DS) RAM 1500 Pickup, (D2) RAM 3500 Pickup, (DD) RAM 3500 Cab Chassis, (DF) RAM 3500 10K Lb. Cab Chassis, (DP) RAM 4500/5500 Cab Chassis, (JL) Jeep Wrangler, (WK) Jeep Grand Cherokee, (MP) Jeep Compass, (RU) Chrysler Pacifica; 2019 (DT) RAM 1500 Pickup, (DJ) RAM 2500 Pickup, (JT) Jeep Gladiator, (KL) Jeep Cherokee
GROUP:	08 - Electrical

VEHICLES AFFECTED

2018 - 2019 (LA) Dodge Challenger

2018 - 2019 (LD) Dodge Charger

2018 - 2019 (LX) Chrysler 300

2018 - 2019 (DS) RAM 1500 Pickup

2018 - 2019 (D2) RAM 3500 Pickup

2018 - 2019 (DD) RAM 3500 Cab Chassis

2018 - 2019 (DF) RAM 3500 10K Lb. Cab Chassis

2018 - 2019 (DP) RAM 4500/5500 Cab Chassis

2018 - 2019 (JL) Jeep Wrangler

2018 - 2019 (WK) Jeep Grand Cherokee

2018 - 2019 (MP) Jeep Compass

2018 - 2019 (RU) Chrysler Pacifica

2019 (DT) RAM 1500 Pickup

2019 (DJ) RAM 2500 Pickup

2019 (JT) Jeep Gladiator

2019 (KL) Jeep Cherokee

This bulletin applies to vehicles equipped with one of the following radios:

Uconnect 4C Nav With 8.4" Display Radio (Sales Codes UAV, UCV or UCR).
Uconnect 4C Nav With 8.4" Display Radio (Sales Codes UAQ or UCQ).
Uconnect 4C With 8.4" Display Radio (Sales Codes UAS or UCS).

CUSTOMER SYMPTOM

Customers may experience one or more of the following:

Mobile Wi-Fi inoperative upon start up.
Hotspot gives "No Internet" connection message on phone, when trying to connect to a device.

CAUSE

Radio Software.

REPAIR SUMMARY

This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician with an overview of the steps a customer will need to take to complete the update. The radio software will be updated from JR34.5 to JR34.32 JORM for MY 18 and MY19 Hardware.

NOTE: National launch for this FOTA update is expected to begin January 22, 2024.

DISCUSSION

Vehicles sold in the U.S. and Canada can now receive software updates "over-the-air". Updates to software will occur in a phased roll-out. The software is updated through the builtin cellular modem in the radio.

Customers will see a notification on their radio screen when new software is available for their radio Fig. 1 . The owner will have the option to update the radio or schedule the update for later. There is not an option to decline the update indefinitely, the update must be performed.

NOTE: If selecting "Schedule Update" the screen below will be displayed. The customer can select the exact time they want the update to begin Fig. 2 .

The vehicles transmission needs to be in the "Park" position, or have the vehicle in "Neutral" with parking brake engaged if equipped with a manual transmission. The ignition needs to be in the off position.
Whether the customer selects "Update Now", or "Schedule Update" Fig. 1 and sets a time, they can shut off the vehicle and leave. The update will be completed automatically Fig. 3 .
NOTE: This step may take several minutes to complete.
Upon completion of update, the radio will display a confirmation message Fig. 4 .

POLICY

Information Only

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.